Help
How can we help?
Getting started
Signing in
Staff and consignors sign in on your store's own address, e.g. yourstore.lgsnexus.net/sign-in. Forgot your store's address? Use Store sign-in at the top of this page.
Your first buy-in
Card Buy-In → search the card → pick printing and condition → choose credit, cash, split or trade → review → complete. The cards land in Singles Inventory at their real cost.
Taking in consignment
Consignment → Intake → pick or add the consignor → add items → Take in. Write the sticker numbers shown on each item.
Inviting staff
Store Admin → Staff → Invite staff. Pick Employee, Manager or Admin. They get an email to create their login.
Changing your plan
Store Admin → Plan & Data. Choose a plan, or Manage billing to switch, update your card or cancel.
Exporting your data
Store Admin → Plan & Data → Download export. One file with everything your store has in LGS Nexus.
Frequently asked
Do I have to replace my POS?+
No. LGS Nexus runs alongside the register you already use — Square, Shopify, Lightspeed, Clover or anything else. Your POS keeps taking payments, handling sales tax and printing receipts. LGS Nexus handles what a general-purpose POS does badly: buy-ins, singles cost, consignment, store credit, vendors and your website. There's nothing to integrate; they run side by side.
Can I bring my existing inventory and customers?+
Yes. We'll help you import singles, store-credit balances and consignors so you start with your real numbers.
Who owns the data?+
You do. Export everything at any time from Plan & Data, and it's yours to keep if you ever leave.
Does it sync with TCGplayer?+
Inventory is modeled like TCGplayer SKUs so it maps cleanly. Export comes first, then sync — it's on the roadmap.
What does it cost to cancel?+
Nothing. Cancel from your billing settings and you're not charged again. At the end of the paid period the back office becomes read-only — your data stays, you can export it any time, and resubscribing unlocks everything.
Do I need special hardware?+
No. It runs in any browser and is built for counter tablets — big buttons, fast search.
What's a Card Show Pass?+
A one-time $39 purchase that gives you everything in Growth for 72 hours — made for working a card show without a subscription. It starts when you buy it; buying another adds 72 more hours. When it ends, the back office is read-only (nothing is deleted) until you buy another pass or choose a plan. Starter subscribers can use one to get Growth for a show weekend.
What happens when my trial ends?+
Every store starts with 14 days of Growth, no card needed. Then pick a plan — Starter is $20/mo. If you don't, the back office becomes read-only (nothing is deleted) and your public site stays up until you subscribe.
Is my customers' data safe from other stores?+
Every store's data is separated twice over: in the application and in the database itself. One store can't read another's records.
Can my staff have different access?+
Yes: employees run the counter, managers also handle events, newsletter and vendors, admins handle settings, staff and billing.
Can I use my own domain?+
On Pro. Connect shop.yourstore.com from your admin; we walk you through the DNS and HTTPS is automatic.
How does camera scanning work?+
Open the camera on Buy-In, Sell Singles, Add stock or Consignment intake — a counter webcam, phone or tablet all work — and hold a card up. Once it's steady and in focus it scans by itself and comes back with the card's language, printing and prices; tap the condition to add it. It's available on Growth, Pro and Enterprise, and with a Card Show Pass.
What does camera scanning cost?+
It's a pay-as-you-go add-on on top of your plan: scan credits come in packs of 1,200 for $20 (about 1.7¢ a scan) or 5,000 for $50 (1¢ a scan). One credit is one scan, whatever it finds; if our recognition service has an outage, the credit comes back automatically. Credits never expire, you buy them from Plan & Data, and searching by typing a card's name is always free.