Terms of service

These terms are an agreement between [Legal entity name] (“LGS Nexus”, “we”) and the business that creates a store on LGS Nexus (“you”, the “Store”). By creating a store or using the service you agree to them. If you accept on behalf of a business, you confirm you're allowed to.

1. The service

LGS Nexus provides software for running a game store — buy-ins, inventory, consignment, store credit, vendors, staff tools — plus a public store website and a consignor portal. We may improve and change features over time.

2. Accounts and staff

• Keep sign-in details secure. You're responsible for what happens under your Store's accounts, including the roles you give staff.
• Tell us promptly if you suspect unauthorized access.

3. Plans, trials and billing

• A Card Show Pass is a one-time payment for 72 hours of Growth plan features, starting when the payment succeeds (or straight after a pass that is still running). It does not renew. When it ends, the Store's back office becomes read-only until you buy another pass or subscribe. Passes aren't refundable once they have started, except where required by law.
• All plans are paid. They are billed in advance, monthly or yearly, through Stripe, and renew automatically until cancelled.
• New Stores get a free 14-day trial of the Growth plan. If you don't subscribe by the end of the trial, the Store's back office becomes read-only until you do. Your Content is kept and stays exportable.
• You can change plans or cancel at any time from your billing settings. Cancellation takes effect at the end of the paid period, after which the Store's back office becomes read-only until you subscribe again. We don't refund partial periods unless required by law.
• If a payment fails, the Store keeps working for 14 days while you update your payment method; after that it becomes read-only until payment succeeds. Billing and data export stay available.
• Prices may change with at least 30 days' notice before your next renewal. Taxes may apply.

4. Your data

• You own the data your Store puts into LGS Nexus. You can export it at any time.
• You give us permission to host, process and display it only as needed to provide and support the service.
• For your customers' personal information (consignors, store-credit customers, newsletter subscribers), you decide what to collect and are responsible for having the right to collect it and for honoring their requests. Our privacy policy describes how we handle it on your behalf.
• Your arrangements with consignors, vendors and customers — consignment terms, payouts, prices — are between you and them. The service calculates amounts from the rates you set; you're responsible for checking and paying them.

5. Acceptable use

Don't use the service to break the law, infringe others' rights, send spam, sell counterfeit goods, interfere with the service or other Stores, or try to access data that isn't yours. Don't resell the service without our written agreement.

6. Third-party content

Card prices come from third-party providers and are offered as a guide, without guarantee of accuracy. Payment processing is provided by Stripe under its own terms.

7. Custom domains

If you connect your own domain, you confirm you control it. You remain responsible for your domain registration and DNS. If your plan no longer includes custom domains, visitors are redirected to your LGS Nexus address.

8. Suspension and closing

• You can close your Store at any time.
• We may suspend or close a Store that seriously or repeatedly breaks these terms, puts the service or others at risk, or is required to be closed by law. Where reasonable, we'll give notice first.
• After a Store is closed, its admins can export its data for 30 days, after which it is permanently deleted.

9. Availability and support

We work to keep the service available and to fix problems quickly, but we don't guarantee it will be uninterrupted or error-free, except where a separate written agreement (such as an Enterprise plan) says otherwise. We may perform maintenance and will announce planned downtime in the app where practical.

10. Disclaimers

Except as expressly stated in these terms, the service is provided “as is” and “as available”, without warranties of any kind, to the extent permitted by law.

11. Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or lost profits, and our total liability for any claim is limited to the amounts you paid us in the 12 months before the claim. Nothing limits liability that cannot be limited by law.

12. Changes to these terms

We may update these terms. We'll post the new version here and, for material changes, notify Store owners at least 30 days before they apply. Continuing to use the service after that means you accept the new terms.

13. Governing law

These terms are governed by the laws of [governing law / state], without regard to conflict-of-law rules.

14. Contact

[Legal entity name], [Mailing address] · [legal contact email]